01 / This month
Ready for everyday use.
We brought request intake, ownership and status updates into one workspace. Operations and People will test the complete process in September before we open it to the wider team.
02 / Delivery
Milestones at a glance.
Status as of 31 August 2026
- Complete7 Aug
Agree the request workflow
Mapped intake, ownership and the path to resolution.
- Complete21 Aug
Build the shared workspace
Connected forms, routing and a clear view of open requests.
- Complete28 Aug
Prepare the pilot teams
Finished walkthroughs and a short guide for daily use.
- In progressDue 12 Sep
Review the pilot and hand over
Gather feedback, resolve gaps and confirm the rollout plan.
03 / September
What happens next.
Confirm team coverage
Name a primary and backup owner for incoming requests in each pilot team.
Team leads · 4 SeptemberReview the first week
Meet with pilot users to check clarity, missing steps and handover needs.
Operations team · 9 SeptemberShare the rollout decision
Publish the pilot findings and the proposed schedule for the remaining teams.
Project lead · 12 September